Complaints Procedure

To initiate a disrepair claim, tenants are required to first notify their landlord about the issue in writing, clearly detailing the nature of the problem. This communication should allow the landlord a reasonable period of time to assess and rectify the situation, typically based on the severity of the issue.

 

The landlord is expected to either arrange repairs or provide a valid explanation for any delay. If the landlord neglects to respond, fails to take timely action, or disputes the need for repairs, the tenant may proceed with a formal disrepair claim. This legal process enables tenants to seek compensation or force necessary repairs, particularly if the disrepair has caused inconvenience, health risks, or damage to personal property.

 

Documenting all communication, gathering evidence like photos or expert assessments, and seeking legal advice are often recommended steps to strengthen the tenant’s case.